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still waiting on Bluemountain

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rice737(at)msn.com
Guest

Posted: Sun Mar 18, 2007 9:33 am Post subject: still waiting on Bluemountain

<?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]-->   

 [quote]   I'm still waiting on my 2 Blue Mountain G4's  it    will be almost 5 months since I ordered them if I get them in the next week or    so. And I keep hearing the same thing from them. The problem with    the temp sensors caused a back log blah blah blah.  The give me an est.    shipping week then when that time come they give another and so on.  How    long has anybody else been waiting?  Maybe I should have gone with the    Dynon.  Any problems on their deliveries.

    

   Paul Rice

   RV8 almost ready to  fly

[b]

sbuc(at)hiwaay.net
Guest

Posted: Sun Mar 18, 2007 1:42 pm Post subject: still waiting on Bluemountain

Paul Rice wrote:

 	  Quote: 	
		   Message I'm still waiting on my 2 Blue Mountain G4's  it will be

 almost 5 months since I ordered them if I get them in the next week

 or so. And I keep hearing the same thing from them. The problem with

 the temp sensors caused a back log blah blah blah.  The give me an

 est. shipping week then when that time come they give another and so

 on.  How long has anybody else been waiting?  Maybe I should have

 gone with the Dynon.  Any problems on their deliveries.

 

 Paul Rice RV8 almost ready to fly


	




Paul, as far as I know Dynon ships from stock, but your best bet is to 

call them to ask about delivery. My experience with Dynon has been 

reliable and truthful.



Sam Buchanan

seipel(at)seznam.cz
Guest

Posted: Sun Mar 18, 2007 4:07 pm Post subject: still waiting on Bluemountain

Ordered mine at Oshkosh.  Received it about 1.5 weeks ago.  I think if I 

hadn't kept calling/emailing them, I'd still be waiting.



PJ

RV-10 #40032

do not archive



Paul Rice wrote:

 	  Quote: 	
		    



     *I'm still waiting on my 2 Blue Mountain G4's  it will be almost 5

     months since I ordered them if I get them in the next week or

     so. And I keep hearing the same thing from them. The problem with

     the temp sensors caused a back log blah blah blah.  The give me an

     est. shipping week then when that time come they give another and

     so on.  How long has anybody else been waiting?  Maybe I should

     have gone with the Dynon.  Any problems on their deliveries.*

      

     *Paul Rice*

     *RV8 almost ready to fly*



 *

 *

jjessen

Joined: 22 Apr 2006
Posts: 285
Location: OR

Posted: Sun Mar 18, 2007 8:02 pm Post subject: still waiting on Bluemountain

If you're thinking Dynon, also take a look at Rob's gear.  



http://www.advanced-flight-systems.com/ 



--

bo124rs(at)hotmail.com
Guest

Posted: Mon Mar 19, 2007 3:16 am Post subject: still waiting on Bluemountain

Paul, as Sam said, I have been told the truth by Dynon concerning delivery, 

performance and support. Not much else to say:-)



Dana Overall

Richmond, KY i39

RV-7 slider, Imron black, "Black Magic"

O 360 A1A, C/S C2YK-1BF/F7666A4

http://rvflying.tripod.com/blackwing1.jpg

http://rvflying.tripod.com

do not archive



 	  Quote: 	
		  From: "Paul Rice" <rice737(at)msn.com>

Reply-To: rv-list(at)matronics.com

To: <rv-list(at)matronics.com>

Subject: still waiting on Bluemountain

Date: Sun, 18 Mar 2007 13:31:51 -0400



Message

   I'm still waiting on my 2 Blue Mountain G4's  it will be almost 5 months 

since I ordered them if I get them in the next week or so. And I keep 

hearing the same thing from them. The problem with the temp sensors caused 

a back log blah blah blah.  The give me an est. shipping week then when 

that time come they give another and so on.  How long has anybody else been 

waiting?  Maybe I should have gone with the Dynon.  Any problems on their 

deliveries.



   Paul Rice

   RV8 almost ready to fly


	


_________________________________________________________________

Mortgage refinance is hot 1) Rates near 30-yr lows 2) Good credit get 

intro-rate 4.625%* 

https://www2.nextag.com/goto.jsp?product=100000035&url=%2fst.jsp&tm=y&search=mortgage_text_links_88_h2a5f&s=4056&p=5117&disc=y&vers=743

Bob Collins

Joined: 11 Mar 2006
Posts: 470
Location: St. Paul, Minnesota

Posted: Mon Mar 19, 2007 4:08 am Post subject: still waiting on Bluemountain

It seems every once in awhile on the RV List this complaint surfaces. So is

this an ongoing issue or an isolated case? Customer service is THE most

important part of my decision on who gets my money.



Do not archive

_________________
Bob Collins
St. Paul, Minn.
Letters from Flyover Country
http://rvnewsletter.blogspot.com/

LloydDR(at)wernerco.com
Guest

Posted: Mon Mar 19, 2007 6:10 am Post subject: still waiting on Bluemountain

Customer service and BMA should not be used in the same sentence.....

Dan Lloyd



--

lors01(at)msn.com
Guest

Posted: Mon Mar 19, 2007 9:02 am Post subject: still waiting on Bluemountain

<?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]-->  I look at Bluemountain Avionics like I do Catto props:   They are  both slow but the Good Stuff is worth the wait.  

  

 Tracy Crook

 [quote]   ---

LloydDR(at)wernerco.com
Guest

Posted: Mon Mar 19, 2007 10:27 am Post subject: still waiting on Bluemountain

That would be true if it  was good, but when you wait forever for something, and then it is questionable  whether you will get it in a working condition or not, is not good customer  service.

 Just my .02

 Dan Lloyd

 N289DT

 Do not  archive 



   From: owner-rv-list-server(at)matronics.com  [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Tracy  Crook

Sent: Monday, March 19, 2007 1:01 PM

To:  rv-list(at)matronics.com

Subject: Re: still waiting on  Bluemountain

 

<?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]-->  I look at Bluemountain Avionics like I do Catto props:   They are  both slow but the Good Stuff is worth the wait.  

  

 Tracy Crook

 [quote]   ---

n395v

Joined: 10 Jan 2006
Posts: 450

Posted: Mon Mar 19, 2007 4:34 pm Post subject: Re: still waiting on Bluemountain

I will admit up front I am an unabashed BMA fan and happy owner of 4 BMA EFis's and 2 autopilots.



With one exception my experience with BMA has been pleasant and rewarding.



I have over 600 hrs flying behind BMA, much of it IFR.



The bottom line is the BMA units do what I want them to at a great price.



The Launch of their Gen 4 products was bungled, egeregious, and inexcusable. Delivery was 8 months after I expected it.



The units are now installed and doing everything I ask them to. There are some bugs and they do not do everything they are advertised to do but these bugs are trapidly dissappearing.



I think rather than hearsay you should spend your EFIS dollars on a unit that fits your budget and does those things you think essential.



If your only goals are fast delivery and out of the box plug and play then BMA is not for you.



I know many happy Dynon, BMA, and Grand Rapids owners. The common theme is the units do what they expect them to.



I also know some unhappy owners of most manufacturers. The common theme is the units do not do what they need to fulfill their flying requirements.



Before you buy any unit talk to, and if possible fly with an owner of that unit.



Before you listen to any advice about one company or another ask the giver of opinion if they own one or have flown behind one and if so how much time do they have using or installing them.



If their answer starts with "well I know sombody, or I heard that, or I read" then you need to seriously discount their opinion.



Bottom line is they are all good units, the question you need answered is will they do what I want done at a price I can afford.



This is a big decision that you will have to live with the entire time you own your plane. If you are unhappy with your avionics you will be unhappy with your airplane. Decide based on fact and need, not rumor and innuendo.

_________________
Milt

capsteve

Joined: 09 Jan 2006
Posts: 111
Location: NIAGARA FALLS NY

Posted: Mon Mar 19, 2007 7:15 pm Post subject: still waiting on Bluemountain

Dan, I’m naïve, but do I suspect sarcasm???  Seriously, I’ve been looking at the g4 sport and would love to hear any real experience you may have had.   

Thanks   

Steve DiNieri  

Iflyrv10.com  

40205  

   

         

  

From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Lloyd, Daniel R.

 Sent: Monday, March 19, 2007 2:26 PM

 To: rv-list(at)matronics.com

 Subject: RE: still waiting on Bluemountain  

  

   

That would be true if it was good, but when you wait forever for something, and then it is questionable whether you will get it in a working condition or not, is not good customer service.  

Just my .02  

Dan Lloyd  

N289DT  

Do not archive   

   

        [quote][b]

rice737(at)msn.com
Guest

Posted: Mon Mar 19, 2007 7:44 pm Post subject: still waiting on Bluemountain

<?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]-->  Well, I call BM again today and Sheila said that the units were due in  today and I would have mine by the end of the week.  She then emailed me to  let me know they had shown up there. I'll let you all know if they arrive as  stated.  

  

 Paul Rice

 [quote]   ---

Bob Collins

Joined: 11 Mar 2006
Posts: 470
Location: St. Paul, Minnesota

Posted: Tue Mar 20, 2007 4:41 am Post subject: still waiting on Bluemountain

//If your only goals are fast delivery and out of the box plug and play then

BMA is not for you.



That's certianly not *my* only goal, especially since mine is a

pay-as-you-go project and I'm nowhere near the pay stage on this particular

part of the project. But my first goal is to deal with a company that

doesn't b.s. you and lie to you. I'm not saying that's what BMA does. But I

*am* trying to figure out why, more than -- anecdotally speaking -- any

other company, the message that started this thread appears quite so often.



Most of the time, it appears to be first-person information.



I'm certainly glad to hear the units work as expected because my first

thought is if a company can't provide decent customer service and straight

answers, what *else* can't they provide.



So thanks for sharing the particulars of the product itself, I'd like to

hear more about people's experiences once they got the product, although to

be perfectly honest, it's highly, highly unlikely I'll do any business with

a company that has such a poor -- again, anecdotally speaking -- reputation

as this one appears to have.



Besides, I'm starting to like the retro look of steam gauges. (g)



Do not archive

Bob

_________________
Bob Collins
St. Paul, Minn.
Letters from Flyover Country
http://rvnewsletter.blogspot.com/

n395v

Joined: 10 Jan 2006
Posts: 450

Posted: Tue Mar 20, 2007 5:20 am Post subject: Re: still waiting on Bluemountain

 	  Quote: 	
		  But I 

*am* trying to figure out why, more than -- anecdotally speaking -- any 

other company, the message that started this thread appears quite so often. 

	




It appears so often because they absolutely and unequivocally blew the start up and launch of a new product line. Promised way too much too soon. This was aggravated by the fact that instead of backing up and taking a look at what it would take to fix the problem they kept wishing and hoping that tomorrow would bring the cure.



Their entire problem could have been avoided if early on they would have fessed up to major problems, offered refunds to everyone who had made a deposit and made the statement "we are 8 months from delivery"



But they didn't, and now suffer from the bad pR of those who were delayed by this, and those who were shopping at the time and watched the whole debacle unfold much of it on their own chatlist.



A second reason is their early models were highly configurable by the builder and configuration was far too complex for many of the builders to deal with.They required a great deal of time to install, calibrate, and debug wheras the competition was out of the box, plug it in and go. This is what the  generation 4 product was intended to do. Unfortunately as noted the launch of the product was a total disaster.



I do however believe most of that is behind them.



The retro look of steam guages isn't all bad for other reasons also. I think it was ironflight who had a great post on VAF today about backup to glass panels.



I wouldn't let the unknown put you off on glass panels completely. At first I had trouble getting used to them and thought I had a huge mistake, but now when I fly a plane without one I really miss the glass. No matter whos system you install once you get used to it you arwe gonna love it.

_________________
Milt

bmeyette

Joined: 14 Mar 2007
Posts: 72
Location: Cornish, NH

Posted: Tue Mar 20, 2007 5:38 am Post subject: still waiting on Bluemountain

Do you use the BMA autopilot?   What do you think of it?

brian

--

_________________
Brian Meyette, Cornish, NH

RV-7A QB tipup, supercharged Subaru STi engine, MT CS prop, all glass day/night/IFR panel, being built with solar and wind power

N432MM

http://brian76.mystarband.net/RV-7Ahome.htm

sbuc(at)hiwaay.net
Guest

Posted: Tue Mar 20, 2007 6:24 am Post subject: still waiting on Bluemountain

N395V wrote:

 	  Quote: 	

> But I *am* trying to figure out why, more than -- anecdotally

> speaking -- any other company, the message that started this thread

> appears quite so often.

> 

 It appears so often because they absolutely and unequivocally blew

 the start up and launch of a new product line. Promised way too much

 too soon. This was aggravated by the fact that instead of backing up

 and taking a look at what it would take to fix the problem they kept

 wishing and hoping that tomorrow would bring the cure.

<snip>

This business ethic has been in place since January 2002. I ordered an 

EFIS/Lite after being told the units were on the shelf ready to ship 

(their website stated the same). Turns out the code for the device had 

not even been written yet. Seven months later I finally received product 

(was supposedly production unit but it turns out I was the alpha 

tester!? How would you feel if you were sold an EFIS that had never been 

flown in a plane!!) and after going through three units that were 

totally inop I cut all ties with BMA.

I am really hesitant to post this type of info but this vendor has an 

established track record of promising far more than can be delivered in 

the promised time frame. It is unfortunate because the potential of the 

product deserves much better business standards.

Sam Buchanan

LloydDR(at)wernerco.com
Guest

Posted: Tue Mar 20, 2007 6:27 am Post subject: still waiting on Bluemountain

I am speaking from direct experience. Before the price  change at BMA, they stated if you paid in full they would honor the original  lower price. I thought this was good, and started asking them question about the  system and the reliability/ functionality of certain things that several other  builders had reported as issues. When I kept pressing for answers before I sent  in the money, Greg and the rest of the customer service people I was talking to  got very rude and belligerent with me. 

 Basically they started treating me like I had no clue, and  why would I be asking how things were handled in the programming/ backend, like  they were trying to hide something. Here I was trying to find out how something  worked before I sent them a significant portion of money, like around $10-14k,  and I just wanted a better feel that they had worked through the problems that  were widely reported. Instead of reassuring me, they drove me away. I ended  up going a different route through Stein at SteinAir. I would highly recommend  them.

 BMA, in my opinion is focused on the money which is ok in  the business world, and in putting out a product way to early, IE before it is  ready for prime time, and having their customers troubleshoot it for them. Then  treating perspective customers belligerently when they ask about problems, just  does not equal confidence in my book.

 This is my opinion, based on direct dealings with  BMA.

 Dan Lloyd 

 N289DT

  



   From: owner-rv-list-server(at)matronics.com  [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Steven  DiNieri

Sent: Monday, March 19, 2007 11:14 PM

To:  rv-list(at)matronics.com

Subject: RE: still waiting on  Bluemountain

 

  

Dan, I’m naïve, but do  I suspect sarcasm???  Seriously, I’ve been looking at the g4 sport and  would love to hear any real experience you may have had.   

Thanks   

Steve  DiNieri 

Iflyrv10.com 

40205 

  

     

 

From:  owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com]  On Behalf Of Lloyd, Daniel  R.

Sent: Monday, March 19, 2007  2:26 PM

To:  rv-list(at)matronics.com

Subject:  RE: still waiting on Bluemountain

 

  

That would be true  if it was good, but when you wait forever for something, and then it is  questionable whether you will get it in a working condition or not, is not good  customer service. 

Just my  .02 

Dan  Lloyd 

N289DT 

Do not  archive  

 

[quote]



href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/Navigator?RV-List

href="http://forums.matronics.com">http://forums.matronics.com



[b]

n395v

Joined: 10 Jan 2006
Posts: 450

Posted: Tue Mar 20, 2007 7:00 am Post subject: Re: still waiting on Bluemountain

 	  bmeyette wrote: 	
		  Do you use the BMA autopilot?   What do you think of it?

brian 	




Yep,



I like it for my purposes it holds altitude well and follows a course.



I use it for when I am looking at charts or otherwise occupied with a task in the cockpit.



It is low end and inexpensive (relatively) it does not interact with the trim system so you have to put the plane where you want it ,trim then engage.



It is  too aggressive when intercepting radials localizers etc and usually overshoots and then starts chasing the needle.



I would not recommend it for IFR and coupled approaches.



It responds well to the BMA output but there are mixed reports about getting it to accept external nav signals esp the Garmin 430/530.



Nice avatar

_________________
Milt

capsteve

Joined: 09 Jan 2006
Posts: 111
Location: NIAGARA FALLS NY

Posted: Tue Mar 20, 2007 7:35 pm Post subject: still waiting on Bluemountain

Thanks, paul, dan, sam for sharing your experience. It would seem they have established somewhat of a reputation… I am somewhat of an optimist and believe the market will drive change. Hopefully for the better.   

   

On another note, can you guys help me compile a list of any efis that offers synthetic vision. I gotta have it and the two major players seem to be surrounded by some sort of controversy.   

   

Thanks   

Steven DiNieri  

402005  

Iflyrv10.com  

         

  

From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Lloyd, Daniel R.

 Sent: Tuesday, March 20, 2007 10:24 AM

 To: rv-list(at)matronics.com

 Subject: RE: still waiting on Bluemountain  

  

   

I am speaking from direct experience. Before the price change at BMA, they stated if you paid in full they would honor the original lower price. I thought this was good, and started asking them question about the system and the reliability/ functionality of certain things that several other builders had reported as issues. When I kept pressing for answers before I sent in the money, Greg and the rest of the customer service people I was talking to got very rude and belligerent with me.   

Basically they started treating me like I had no clue, and why would I be asking how things were handled in the programming/ backend, like they were trying to hide something. Here I was trying to find out how something worked before I sent them a significant portion of money, like around $10-14k, and I just wanted a better feel that they had worked through the problems that were widely reported. Instead of reassuring me, they drove me away. I ended up going a different route through Stein at SteinAir. I would highly recommend them.  

BMA, in my opinion is focused on the money which is ok in the business world, and in putting out a product way to early, IE before it is ready for prime time, and having their customers troubleshoot it for them. Then treating perspective customers belligerently when they ask about problems, just does not equal confidence in my book.  

This is my opinion, based on direct dealings with BMA.  

Dan Lloyd   

N289DT  

   

       

  

From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Steven DiNieri

 Sent: Monday, March 19, 2007 11:14 PM

 To: rv-list(at)matronics.com

 Subject: RE: still waiting on Bluemountain  

Dan, I’m naïve, but do I suspect sarcasm???  Seriously, I’ve been looking at the g4 sport and would love to hear any real experience you may have had.   

Thanks   

Steve DiNieri  

Iflyrv10.com  

40205  

   

         

  

From: owner-rv-list-server(at)matronics.com [mailto:owner-rv-list-server(at)matronics.com] On Behalf Of Lloyd, Daniel R.

 Sent: Monday, March 19, 2007 2:26 PM

 To: rv-list(at)matronics.com

 Subject: RE: still waiting on Bluemountain  

  

   

That would be true if it was good, but when you wait forever for something, and then it is questionable whether you will get it in a working condition or not, is not good customer service.  

Just my .02  

Dan Lloyd  

N289DT  

Do not archive   

    	  Quote: 	
		    href="http://www.matronics.com/Navigator?RV-List">http://www.matronics.com/Navigator?RV-Listhref="http://forums.matronics.com">http://forums.matronics.com    	
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wgill10(at)comcast.net
Guest

Posted: Tue Mar 20, 2007 8:07 pm Post subject: still waiting on Bluemountain

Chelton  

   

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