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pbesing(at)yahoo.com
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 Posted: Wed Sep 06, 2006 9:54 am Post subject: Aircraft Spruce terrible Service? |
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Good points, Linn...basic supply chain issues here, and the scenario about all four people taking off for the summer is so true...lots of small businesses sell to ACS (including myself). Fortunately, making CD's for shipment isn't a big deal for me.
Paul Besing
linn Walters <pitts_pilot(at)bellsouth.net> wrote:
[quote]It's been a long time since I was in the parts ordering phase, but from the muttering, threats, and proposed dire consequences of those watching their bank account slowly dry up ..... there ain't nobody out there perfect. If you have a bad experience, maybe it's just your turn! In this age of instant gratification, picture this scenario ......... Vendor X (pick your favorite one) finds a really neat widget, and stocks 20 of them, and puts them in the online catalog and database. Joe 'big time' builder sees the widget, and has to have it. He installs the widget, loves it and then rants on the X list (again, pick your favorite one or many!) about how it reallyb works and saves ya big buck down the road. 700 listers read the email, and only 200 go online to the link provided and see there are still 19 widgets left. Hit the purchase button, enter your credit card info and sit back with much anticipation. Gotta have that widget!!!! Now pan to stage right where Vendor X starts filling that mountain of orders, and in one hour, the stock goes from 19 to zippo. There are now 181 backorders and purchasing is notified. Well, the backorder ed part goes into the que along with the other 264,789 items that are on 'bin low' status (remember that Vendor X has a 3" thick catalog of stuff ..... it's the reason you do business with them) ...... and they slog through the paperwork to order new stock. Your widget takes two weeks to make it to the top of the queue ..... and purchasing can't get hold of the MFGR because they're shut down for summer vacation and all four people are enjoying their time off. Meanwhile, Joe 'big time' builder has been calling everyday, along with the other 180 builders on the widget backorder list (by some stroke of luck, all the other orders have been filled  ) and customer service is trying hard to answer the phone while listening to 180 different reasons why their project is most important and should bubble to the top of the backorder list immediately ........ and the phone keeps ringing, and the phone queue keeps getting longer ......
Well, so much for the scenario ..... one really neat widget has managed to p..s off 181 builders who rant on the list about the poor service of Vendor X .... which creates an exponential amount of emails extolling the virtues or failures of Vendor X.
Solly Cholly! Crap happens in the real world. Me??? I'm just damn thankful I have two companies (mainly Wicks and ACS&S) that I can go to and get parts. Oh yeah, the order for 200 widgets made enough profit for the widget makers that they decided to retire and bail out of the ratrace ...... nad now Vendor X is looking for another supplier!
Sorry for the creativity and loss of bandwidth, but I was on a roll!!!
Linn
do not archive
Soapbox available now!
Jim Sears wrote:
[quote] I guess we can get bad service from anyone we deal with. I had a similar situation with ACS. It took over two months to get in an order that should have come in the first pass. The parts I really needed just dribbled in. I've not encountered that with Wicks. Around here, I talked with several others who had the same kinds of problems with ACS; so, I figured it was a company to not do business with. Later on, I helped another build a RV-9A. I had warned him of my problems with ACS; but, he tried them anyway. By the time he got his oil and fuel hoses, he was totally fed up with them. We can probably find poor service from any source we talk about; but, it's been my experience, and that of others, that Wicks has done a better job. Unfortunately, they don't have the same level of offerings as ACS. Like I said, I gave the company a second chance, as suggested. I was not satisfied.
Jim in KY
do not archive
[b] [quote][b]
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rickrv8(at)msn.com
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| Posted: Wed Sep 06, 2006 10:04 am Post subject: Aircraft Spruce terrible Service? |
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<?xml:namespace prefix="v" /><?xml:namespace prefix="o" /><![endif]--> Well I can address that one. I've done more than my fair share of business with ACS (and Wicks and others) since 1986 for the refurb of a '53 PA-22, the construction of an RV-6 and an RV-8 and now a Rans S-7S. During that time, due to my vagabond existence thanks to Uncle Sam, I've been stationed in North Carolina, San Antonio, TX, Rochester, NY, Chicago, IL, Atlanta, GA and now Washington DC. During that time and at all of those locations I have never had a timeliness issue with order delivery from ACS. In fact, since they opened (bought) the GA operation I usually get my orders within two to three working days (standard delivery) here in Virginia. My most recent experiences with Wicks is slightly longer and with Van's well over a week to ten days; but they have a further distance to travel. Both ACS and Wicks have always delivered as expected. We're fortunate that we have both suppliers to service our needs, it could be a lot worse.
Rick McBride
[quote] ---
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Terry Watson
Joined: 09 Jan 2006
Posts: 290
Location: Seattle, WA USA
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| Posted: Wed Sep 06, 2006 10:27 am Post subject: Aircraft Spruce terrible Service? |
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I have been quite pleased with Aircraft Spruce over the last couple of years. A few months ago I screwed up an on-line order and within a few minutes had an email from them telling me that I had provided an invalid credit card number. A few minutes later I received a call from them to straighten it out.
I also see that they now provide virtually instant email quotes on avionics that they don’t show prices for in their catalog.
I get the impression that they have worked hard and successfully to correct previous inadequacies in their service. Unlike a few years ago, I now like to buy from them.
Terry
[quote][b]
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danbergeronham(at)aol.com
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| Posted: Thu Sep 07, 2006 4:43 pm Post subject: Aircraft Spruce terrible Service? |
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Re service from Aircraft Spruce: FWIW, I'm well into the fuse construction on an RV-7A, just finished up the flap actuator mechanism and moving on to the landing gear brackets. I haven't done a whole lot of business with ACS, probably three orders so far, but I've found them to be efficient and fast, one order went from GA to Chicopee, MA in two days, the longest having been three. All items ordered were in stock and arrived in good condition. I've no complaints and will do business with them again. I've ordered from Vans probably eight times and I've no complaints wth them either, it just takes a bit longer, but it's also a lot further. Part of it may simply be that USPS, UPS and FEDEX service out of Aurora, OR isn't as good as out of Atlanta, GA.
Do not archive.
Dan Bergeron
RV-7A N307TB (Reseved)
(Fuse w/ fewer & fewer unattached parts
laying around)
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Bob Collins
Joined: 11 Mar 2006
Posts: 470
Location: St. Paul, Minnesota
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| Posted: Thu Sep 07, 2006 6:18 pm Post subject: Aircraft Spruce terrible Service? |
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// Re service from Aircraft Spruce: FWIW, I'm well into the fuse construction on an RV-7A, just finished up the flap actuator mechanism and moving on to the landing gear brackets.
At the risk of breaking protocol by talking about building RVs (g), consider combining your fuel line run with the landing gear bracket installation. You might -- well, I'm guessing you WILL -- find it easier to route the lines properly by running them through the landing gear weldment BEFORE you install them for good.
Now back to our bashing-of-the-week subject...
Do not archive
[quote][b]
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Bob Collins
St. Paul, Minn.
Letters from Flyover Country
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