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ainut(at)knology.net
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 Posted: Thu Sep 23, 2010 11:13 am Post subject: Digi-key shipping charges |
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Also, what other "support" do you propose? All the relevant info is in
my original post. Btw, the tile was a beautiful white with pale blue
cameo pictures on each piece. Can't find that anywhere anymore.
David
Robert L. Nuckolls, III wrote:
| Quote: |
<nuckolls.bob(at)aeroelectric.com>
At 11:14 AM 9/23/2010, you wrote:
>
>
> Also, UPS will not pay for damages they do to your items. The still
> owe me nearly $12,000 for ceramic tile that made it here all the way
> from Spain to Alabama. We took possession and shipped it forward to
> a new home we were building near Phoenix. Half of the shipment
> didn't make it in one piece. All we got from UPS was the telephone
> shuffle and complete runaround. I hate UPS Others tell the exact
> same story of UPS not honoring their shipment guarantees/insurance.
> They can go to blazes, I hope. I don't use them if I have any other
> choice and sometimes will not order the product at all if the vendor
> uses only UPS.
Did the shipper purchase the insurance? That IS an
option that must be exercised on the shipper's data
entry screen. It's been a long time but I can recall
at least two instances where my claims for shipping
damage of over $1000 were honored after their rep
checked over the packaging. Ceramic tile is NOT easy
to handle. It has a fragility-to-weight ratio that
severely challenges a shipper's packaging talents.
I opened a box of tile last week where one piece in
the middle of the stack was broken in three pieces.
Like all things hard, brittle, thin and large area,
the variables for fragility are huge. Stacking thin
sheets that are not also VERY flat is problematic.
Had a new shower door in my rental house explode
last week for no good reason at all. The renter had
been away for a week and when he came home, it was
in itty-bitty pieces all over the floor. Clearly a
manufacturing defect in a very thin, highly stressed,
brittle sheet.
I don't dispute your experience. Without knowing root cause of
the failures along with the shipper's skills (or lack
thereof) to manufacture, pack AND purchase insurance,
any assertion that, "UPS will not pay for damages they
do to your items" needs more support.
Bob . . .
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If you're an American, just say NO to the Obamanation, to socialism, and get rid of Soros.
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nuckolls.bob(at)aeroelect
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| Posted: Thu Sep 23, 2010 12:49 pm Post subject: Digi-key shipping charges |
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At 02:09 PM 9/23/2010, you wrote:
--> AeroElectric-List message posted by: David <ainut(at)knology.net>
Also, what other "support" do you propose? All the relevant info is in my original post. Btw, the tile was a beautiful white with pale blue cameo pictures on each piece. Can't find that anywhere anymore.
I'm sorry, I didn't mean to run your blood pressure
up. But please keep in mind that what we hope to
do here is give 1800 other folks the benefit of
our experience for not having to re-invent any wheels
or suffer lost $time$ repeating an experiment we already
know fails.
Many of us, your's truly included, depend heavily
on a host of transportation services. I live 80 miles
from anywhere significant in terms of big-box stores,
specialty parts suppliers, etc. I'm sure that many
of our fellow airplane builders are in the same situation.
We are fortunate in this country to have so many
suppliers of useful goods who team with transportation
companies each offering a host of services that can be
tailored to our needs and budget.
The sum total of all packages that make it successfully
from point A to point B in this country every day is a staggering
number. At the same time, there are no doubt thousands
of packages that suffer accidents of packaging, handling,
or natural hazard. That's what insurance is all about.
Out of those thousands of unhappy experiences, there
are no doubt some folks like yourself with the occasional
tale of distress to tell.
But suppose we took the sum total of one month's unhappy
experiences with EVERY common carrier and posted them
to a website along with a recommendation that, "you never
put your valuables at risk with this bunch of clowns." No doubt
the number of incidences would scare the socks of just about
everybody. Okay, now what? Hire your own pack mule and go
get the stuff yourself?
I was a bit surprised at the incident with your tile
shipment for two reasons. I used to have an uncle in
Denver who ran a crew of masons and a business specializing
in exotic stone and tile. He brought a truckload of
tile per week up from Mexico. He soon discovered that he
needed to use his own trucks and handlers designed and
trained to the extra-ordinary task of getting tile from
point A to point B. Not so for bricks and limestone.
I was also surprised that UPS didn't raise their eyebrows
at a shipment insured for $12,000. I've only shipped a few
items for that kind of value and believe me, the guys on
the dock wanted to know exactly what it was. They inspected
the packing and cordoned of my packaging on the dock
so as to offer special handling. They put high-value stickers
on my crates to alert handlers. I used to package accident
scene models up for shipment to court insured for $20,000.
It was usually two, 4 x 4 x 2 foot crates made of plywood.
The local UPS and FedX managers came out to our shop and
inquired into our construction and packaging methods before
he would sign off. That amount of insurance got us extra
attention all along the route. That was as much for their
benefit/protection as my own.
We cannot know the circumstances that befell your shipment.
Indeed, the fact that it made it 90% of the way to destination
in good shape only to be trashed in the last 10% is curious. But
consider this. Suppose you had an identical shipment being
handed to you for a 1000 mile trip by road. How would YOU
go about trashing that shipment in the same manner without
opening the packaging? Drop them all from a forklift? Could
you do that without telltale marks on the outside? Given
the extent of the damage for all cartons, do you know that
a vehicle carrying the shipment didn't have an accident? Knowing
what you know right now, would you package a similar shipment
differently for handing off to any other carrier? Is it your
understanding and assertion that all carriers OTHER than UPS
would have had no problem with your package? In other words,
UPS went out of their way to trash the contents.
You're working three separate issues here. The mechanics of
getting similar products transported, a business model
for selecting the right transportation product and dealing
with mishap. Obviously the stars lined up badly for you on this
incident. But the solution is understanding and fine tuning
of recipes for success. This is never accomplished by
blacklisting UPS or any other company. This is especially
true if our interests are focused on airplane parts and not
art objects. Finally, according to common carrier law, once
the shipping company takes your boxes on which your purchased
insurance, they own them. I would suggest that your misery
comes more from some combination of employees that should
have been fired as opposed to company policy of UPS.
Bob . . . [quote][b]
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