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John Hauck



Joined: 09 Jan 2006
Posts: 4639
Location: Titus, Alabama (hauck's holler)
PostPosted: Wed May 27, 2015 4:40 pm    Post subject: Matronics Kolb forum Reply with quote
Kolbers:

Got a note from Jim Irwin, President, Aircraft Spruce, in response to a post I made on the Kolb List reference the extremely high price of rivets.

Thought it only fair to share it with you all.

john h
mkIII
Titus, Alabama



From: Jim Irwin [mailto:jimirwin(at)aircraftspruce.com]
Sent: Wednesday, May 27, 2015 5:42 PM
To: jhauck(at)elmore.rr.com
Subject: Matronics Kolb forum

John,



I saw your posting on the forum and wanted to let you know that it was not Customer Service's intent to use the list for profit. I think they just wanted to point out that the rivets Herb was referring to are from Poly-Fiber and our prices is based on their cost to us, and that we do have a much cheaper alternative available. The implication in the original post was that Aircraft Spruce was gouging their customers with the 22 cent rivets, and this is certainly not our intent.



We appreciate the orders you place with Aircraft Spruce and look forward to continuing to serve you.



Best Regards,



Jim Irwin

President

Aircraft Spruce

[quote][b]

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John Hauck
MKIII/912ULS
hauck's holler
Titus, Alabama
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rickofudall



Joined: 19 Sep 2009
Posts: 1392
Location: Udall, KS, USA
PostPosted: Wed May 27, 2015 4:49 pm    Post subject: Matronics Kolb forum Reply with quote
Guys, For what it's worth I tried to get aluminum fabric rivets from Hansons and the price was more than Spruce and I'd have to buy a 1000 to get it. I've always found that McMaster Carr is hard to beat.

Rick Girard
On Wed, May 27, 2015 at 7:39 PM, John Hauck <jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)> wrote:
Quote:

Kolbers:
 
Got a note from Jim Irwin, President, Aircraft Spruce, in response to a post I made on the Kolb List reference the extremely high price of rivets.
 
Thought it only fair to share it with you all.
 
john h
mkIII
Titus, Alabama
 
 
 
From: Jim Irwin [mailto:jimirwin(at)aircraftspruce.com (jimirwin(at)aircraftspruce.com)]
Sent: Wednesday, May 27, 2015 5:42 PM
To: jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)
Subject: Matronics Kolb forum
 
John,

 

I saw your posting on the forum and wanted to let you know that it was not Customer Service's intent to use the list for profit. I think they just wanted to point out that the rivets Herb was referring to are from Poly-Fiber and our prices is based on their cost to us, and that we do have a much cheaper alternative available. The implication in the original post was that Aircraft Spruce was gouging their customers with the 22 cent rivets, and this is certainly not our intent.

 

We appreciate the orders you place with Aircraft Spruce and look forward to continuing to serve you.

 

Best Regards,

 

Jim Irwin

President

Aircraft Spruce

Quote:


get="_blank">http://www.matronics.com/Navigator?Kolb-List
tp://forums.matronics.com
_blank">http://www.matronics.com/contribution




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Believe those who are seeking the truth, doubt those who find it.
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[quote][b]

- The Matronics Kolb-List Email Forum -
 

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

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PostPosted: Wed May 27, 2015 7:37 pm    Post subject: Matronics Kolb forum Reply with quote
I don't care to see commercial use here, either, but it's hard to fault someone for correcting misconceptions or untruths about themselves.

And since Hanson's name came up... I had a serious problem with them a number of years ago. They shipped me defective rivets. The rivets had incorrect length break-point length on their anvils (the 'nails'). When pulled, the anvils would consistently break leaving ~3/32" of anvil sticking out of the head. Now anyone can have a defective product slip through now and then, but....

I spent days of fighting with them over the phone, with me offering to send images of the problem, and offering to send the bad rivets back at my expense. They never believed me, and never accepted my offer to show them the problem rivets. They finally shipped replacements, after I'd lost far more in time than the original cost of the rivets. And it wasn't a small order. I'm positive that the only reason they finally sent replacements was because I was costing *them* more than the rivets were worth.

Charlie

On 5/27/2015 7:48 PM, Richard Girard wrote:

[quote] Guys, For what it's worth I tried to get aluminum fabric rivets from Hansons and the price was more than Spruce and I'd have to buy a 1000 to get it. I've always found that McMaster Carr is hard to beat.

Rick Girard


On Wed, May 27, 2015 at 7:39 PM, John Hauck <jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)> wrote:
Quote:

Kolbers:
 
Got a note from Jim Irwin, President, Aircraft Spruce, in response to a post I made on the Kolb List reference the extremely high price of rivets.
 
Thought it only fair to share it with you all.
 
john h
mkIII
Titus, Alabama
 
 
 
From: Jim Irwin [mailto:jimirwin(at)aircraftspruce.com (jimirwin(at)aircraftspruce.com)]
Sent: Wednesday, May 27, 2015 5:42 PM
To: jhauck(at)elmore.rr.com (jhauck(at)elmore.rr.com)
Subject: Matronics Kolb forum


 
John,

 

I saw your posting on the forum and wanted to let you know that it was not Customer Service's intent to use the list for profit. I think they just wanted to point out that the rivets Herb was referring to are from Poly-Fiber and our prices is based on their cost to us, and that we do have a much cheaper alternative available. The implication in the original post was that Aircraft Spruce was gouging their customers with the 22 cent rivets, and this is certainly not our intent.

 

We appreciate the orders you place with Aircraft Spruce and look forward to continuing to serve you.

 

Best Regards,

 

Jim Irwin

President

Aircraft Spruce





[b]

- The Matronics Kolb-List Email Forum -
 

Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:

http://www.matronics.com/Navigator?Kolb-List
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