Tim(at)MyRV10.com
Guest
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 Posted: Thu Jan 04, 2007 9:11 am Post subject: is: HP listens ... was: Bad Day At Blackrock - what's wrong |
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Now if Deems could only get someone to talk to him on the
RV-list using unintelligible typing, he could truly recreate
the tech support experience at so many places. 
Tim Olson - RV-10 N104CD - Flying
do not archive
John Gonzalez wrote:
| Quote: |
This is amazing. You contact the RV10 group and it is tied to HP
support. I knew corporation influence runs deep, but this brings new
meaning.
I don't know if any of your listen to NPR, "This American Life" but one
of their best stories was about a woman that works for NPR trying to get
a phone bill that didn't belong to her erased from her account. It was
the most amazing story about hopefully not what Deems might find himself
getting into. Has anyone else heard this story?
Deems, it will be interesting to find out what happens to you. Good luck.
John G.
Do Not Archive
> From: Jay Brinkmeyer <jaybrinkmeyer(at)yahoo.com>
> Reply-To: rv10-list(at)matronics.com
> To: RV10 <rv10-list(at)matronics.com>
> Subject: is: HP listens ... was: Bad Day At Blackrock -
> what's wrong with Customer service?
> Date: Thu, 4 Jan 2007 04:01:30 -0800 (PST)
>
>
>
> Dear Deems,
>
> I work for HP in the Server Division. We have a company-wide "voice of
> the
> customer" center to help customers that have already used HP’s support
> services
> for an existing problem and have a complaint about the way they were
> treated or
> the outcome of the service interaction.
>
> Definition of a complaint: When a customer expresses dissatisfaction with
> his/her experience of our "business as usual" process (i.e. the standard
> customer problem support process) and is actively looking for HP to both
> recognize and respond to his/her concern.
>
> I'd be happy to help you out or at least give you the feeling that
> someone out
> there is listening to what customers have to say.
>
> Please contact me offline at this email address and include your phone
> number
> if you'd like my help.
>
> Regards,
> Jay
>
> Deems Davis <deemsdavis(at)cox.net>
> Subject: Bad Day At Blackrock - what's wrong with Customer service?
> Just need to sound off!
> After hassling/hurrying to get my gear leg fairings attached so
> that I
> could mount my BPE IO540X. which has been sitting on my garage
> floor for
> 2 weeks. I got the hoist delivered, John Ackerman drove down from
> Prescott to help with the 'Hanging' and about an hour into the
> process,
> we both realized that VAN's sent the WRONG Lord mounts, They
> sent mounts
> for a Continental 0-200 !!!!!!!!!!! After speaking to Van's and
> correcting the error, I figured I'd salvage some of the day by
> rebuilding my Wife's NEW HP Pavilion PC which didn't boot up on
> Christmas Day, after spending 3 hours on the phone to India they
> sent a
> system restore disk to reinstall the system, which arrived
> yesterday. I
> recontacted HP support (India) per their instructions, went through
> another 30 minutes of useless handshaking, only to find out they
> HAD
> SENT THE WRONG DISK. However before they would send the correct
> disc,
> they wanted to rerun a hard drive diagnostic, which takes 90
> MINUTES to
> complete!!!! I explained that I had been through this on the
> previous/initial call and had successfully run this same
> diagnostic,
> with no errors reported and that should have been captured in
> their log.
> !(at)$!#$#!(at)I()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
>
> Piss on it. Her PC is going back to where it was purchased and
> will be
> replace by either a Dell or Sony, HP's lost a customer, and
> Van's has
> lost some of it's luster.
>
> Deems - - Just Hanging Out !\
> Do Not Archive !!!!!!!!
>
> __________________________________________________
>
>
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