mike(at)cleavelandtool.co
Guest
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 Posted: Wed Jan 17, 2007 3:18 pm Post subject: Cleaveland Shipping was: Spelling/Typing lessons offered fre |
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Thanks Brian for the kind words, please share your secrets on building progress while having a new child 
We try and follow the 'do unto others...' approach. I know I hate paying big shipping for a little part. I have finally talked my wife into looking at the shipping cost before she decides buying something online is a great deal.
To clarify our shipping we are able to ship many things via mail. However the website is not nearly as smart as the post office employees that write those 4 volume set 3" thick per volume list of rules. We had terrible errors at first when we offered First Class postage on the web. Customers would choose it because it would only cost $0.53 to ship an entire kit. So we had to remove it as an option.
If you don't care how it is shipped but want it the cheapest choose 'BST - CAT will pick the best way' this will show you the UPS ground rate, but it cues us to look and see if there is a better way, and we do it without asking. You can also type a note in the 'special instructions' section of the check out to specify that you want it a special way, such as 'please buy this a seat on the next United flight into LA so that I can use it after work'. We are always happy to accommodate (this time of year I might share the seat with the tool). More common special instructions are: "Please use US mail as this address does not accept UPS" or "Ship cheapest way to arrive by ______"
I think most other vendors are willing to accommodate special requests also.
Thanks again for everyone's support.
Mike
On 1/17/07, John Gonzalez <indigoonlatigo(at)msn.com (indigoonlatigo(at)msn.com)> wrote:[quote] --> RV10-List message posted by: "John Gonzalez" <indigoonlatigo(at)msn.com (indigoonlatigo(at)msn.com)>
Some of them will tape the bit or tool inside their catalog and ship it that
way to also save you $$$$.
It is a real nice feeling when people are watching out for you.
JOhn
[quote]From: "Brian Douglas" <bsponcil(at)belinblank.org (bsponcil(at)belinblank.org)>
Reply-To: rv10-list(at)matronics.com (rv10-list(at)matronics.com)
To: <rv10-list(at)matronics.com (rv10-list(at)matronics.com)>
Subject: Re: Spelling/Typing lessons offered free of charge!
Date: Wed, 17 Jan 2007 12:43:24 -0600
--> RV10-List message posted by: "Brian Douglas" <bsponcil(at)belinblank.org (bsponcil(at)belinblank.org)>
It's too bad that we've come to expect so little from the people we give
money to but I had a similar experience with Cleaveland Tools the other
day. I needed a threaded #12 drill bit but really nothing else. Naturally
the bit is like $2 and the cheapest shipping on the website is $5. But
what are you going to do, if you need the bit you need the bit. So I
ordered two of 'em, entered my CC etc and later that day someone from
Cleaveland called to ask if it was ok to send the bits 1st class mail for
$.50 instead of charging the $5.
It's only $5 in a $100,000 project but service like that goes a long way in
my book.
-Brian
Iowa City, IA
#40497
Finishing Empennage
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