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Tim Olson
Joined: 25 Jan 2007
Posts: 2879
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 Posted: Thu Sep 20, 2007 12:09 pm Post subject: OT: Positive Customer Service Experience - Randolph Engineer |
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I figure when someone really comes through beaming, it's
nice to pass it on.
A year ago after my Lasik I went looking for some good
sunglasses for flying, and yeah, I bought the marketing
and decided to go with a pair made by Randolph Engineering.
They make them for the military and they have a few various
types and lens shades.
Well, I dropped them on the blacktop and chipped a lens a
little. Decided I liked them after a year, so I bought 2
more pair...one for spare in the plane and one for
the car or other. I sent the original pair in, with
a note telling them the age of them, and that I personally
dropped them and chipped them, but would like to buy new
lenses and that they should just bill me accordingly.
They sent back a brand new pair of glasses for ZERO dollars.
Sure, to them I'm sure that's a simple and cheap thing.
To me, it shows great customer service. I figured a
public "thanks" would be nice, hence this post.
--
Tim Olson - RV-10 N104CD - Flying
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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acs(at)acspropeller.com.a
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| Posted: Thu Sep 20, 2007 12:44 pm Post subject: OT: Positive Customer Service Experience - Randolph Engineer |
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Tim, 12 months on are you still happy with your Lasik surgery?
John 40315
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| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
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