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Fergus Kyle
Joined: 03 Jun 2007
Posts: 291
Location: Burlington ON Canada
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 Posted: Wed Oct 03, 2007 7:06 am Post subject: A rare message..... |
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Hello,
We often see complaints regarding after-sales service of some of the
people who accept our money in exchange for their goods/services,
I'd like to counter that with good news.
Last Tuesday, 25SEP 07, as I was passing close to the front of the
engine, my sleeve caught one of the sintered brushes which are meant to
engage the rotating rings of my Woodcomp 3000-3 prop (not instralled). It
snapped the brush in half - just another trifling reverse, as I went to bed
shaking my head.
The next morning I emailed Jiri Holoubek near Prague with a sketch
and description of what had happened. By now it was 4pm his time. I received
an email reply about 1-1/2 hours later to say he would send a replacement.
It arrived this morning in the mail (two replacements) with the
date-stamp showing "27.09.07" as the posting. He must have arranged to post
it that afternoon.
You can't ask for more than that, especially on a small item that
couldn't have much profit to it. I thought you should know.
Cheers, ferg
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kheindl(at)msn.com
Guest
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| Posted: Wed Oct 03, 2007 8:44 am Post subject: A rare message..... |
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Hi ferg,
That is amazing. I had the same happen to me and it took about 4 weeks to
get the replacement.
Karl
| Quote: | From: "Fergus Kyle" <VE3LVO(at)rac.ca>
Reply-To: europa-list(at)matronics.com
To: "EUROPALIST" <europa-list(at)matronics.com>
Subject: A rare message.....
Date: Wed, 3 Oct 2007 11:00:54 -0400
Hello,
We often see complaints regarding after-sales service of some of the
people who accept our money in exchange for their goods/services,
I'd like to counter that with good news.
Last Tuesday, 25SEP 07, as I was passing close to the front of the
engine, my sleeve caught one of the sintered brushes which are meant to
engage the rotating rings of my Woodcomp 3000-3 prop (not instralled). It
snapped the brush in half - just another trifling reverse, as I went to bed
shaking my head.
The next morning I emailed Jiri Holoubek near Prague with a sketch
and description of what had happened. By now it was 4pm his time. I
received
an email reply about 1-1/2 hours later to say he would send a replacement.
It arrived this morning in the mail (two replacements) with the
date-stamp showing "27.09.07" as the posting. He must have arranged to post
it that afternoon.
You can't ask for more than that, especially on a small item that
couldn't have much profit to it. I thought you should know.
Cheers, ferg
|
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| | - The Matronics Europa-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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ptag.dev(at)tiscali.co.uk
Guest
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| Posted: Thu Oct 04, 2007 1:59 am Post subject: A rare message..... |
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Hi! For what they cost how about making a spot on your service/spares
shelf for a stand by one ?
Regards
Bob H G-PTAG
| Quote: | ----Original Message----
From: VE3LVO(at)rac.ca
Date: 03/10/2007 16:00
To: "EUROPALIST"<europa-list(at)matronics.com>
Subj: A rare message.....
Hello,
We often see complaints regarding after-sales service of some of the
people who accept our money in exchange for their goods/services,
I'd like to counter that with good news.
Last Tuesday, 25SEP 07, as I was passing close to the front of the
engine, my sleeve caught one of the sintered brushes which are meant
to
|
| Quote: | engage the rotating rings of my Woodcomp 3000-3 prop (not
instralled). It
|
| Quote: | snapped the brush in half - just another trifling reverse, as I went
to bed
|
| Quote: | shaking my head.
The next morning I emailed Jiri Holoubek near Prague with a sketch
and description of what had happened. By now it was 4pm his time. I
received
|
| Quote: | an email reply about 1-1/2 hours later to say he would send a
replacement.
|
| Quote: | It arrived this morning in the mail (two replacements) with the
date-stamp showing "27.09.07" as the posting. He must have arranged
to post
|
| Quote: | it that afternoon.
You can't ask for more than that, especially on a small item that
couldn't have much profit to it. I thought you should know.
Cheers, ferg
|
__________________________________________________
Tiscali Broadband only £7.99 a month for your first 3 months! http://www.tiscali.co.uk/products/broadband/
| | - The Matronics Europa-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?Europa-List |
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