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rv10builder(at)verizon.ne
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 Posted: Sun Nov 08, 2009 8:17 pm Post subject: Venting was Re: Re: shippers |
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Wayne;
Shame you are getting off to a lousy start.
Van's always kept me updated on my SB kits in the form of a sheet with my
delivery date in each and every kit. I received this and was told when it
was ship and the tracking number on time each time.
They have been great with support, contrary to some feedback many have had,
once one gets past the attitude of 1 person they are patient and
"supportive"
My advice is plan ahead, my engine took months to arrive ( BTW more $ alone
than the complete kit combined) - about 2 months behind schedule, I am told
I was lucky, it usually takes longer, my prop from Vans arrived early, about
1 month, it sat idle for a month before getting installed but it was ready
when I was..
Accept delays and plan for them, I expect my avionics will take a couple of
months to arrive and I will wait until the 61st day before I need it to
order them, mostly because my opinion is subject to change as does
technology.
Have confidence that Van's, the builders and your journey building should be
far better moving forward than your past experience.
The group on this list are all great, you will get venting back because most
of us know what the "other side" is like and know we have it good, in time
ou too will see this.
Best of success in your building.
BTW- it's all about timing and you just happened to fall in to the wrong
time to get a QB. This is unusual.
Pascal
--------------------------------------------------
From: "rv10flyer" <wayne.gillispie(at)yahoo.com>
Sent: Sunday, November 08, 2009 4:55 PM
To: <rv10-list(at)matronics.com>
Subject: Re: shippers
| Quote: |
I ordered complete RV-10 sb kit Aug 24th, 2009. Partain scheduled to p/u
one week earlier than Van's was going to have ready. I called Barbara and
she got it ready early on Oct 9th. Partain then said they had a full load
heading east already. I decided to wait three weeks for "the best" and
save $125. That put me up to Nov 2nd. Partain said he would get me
scheduled for the next trip east. I call Nov 2nd and he is booked up
again. Van's had pulled some of my "paid for" kit parts to ship to someone
else(hope they are enjoying them). Still no reason not to keep the
schedule. Van's can ship remaining items at no charge. I told Van's to
ship my kit on the next reliable commercial company with insurance, I
don't care what it cost. They can deliver 1,750 lbs 1,827 nautical miles
via rocket for all I care. I then was scheduled for pickup Fri Nov 6th.
Last week crating guy was out sick. I am nice and try to understand. Maybe
they just have one crating guy and are swamped with higher!
priority builders than me. So, once again waiting patiently for pickup
from BAX Global. We'll see next Friday the 13th...that may just be my
lucky day. I run a residential hvac business by myself. I know exactly
when I can do a service call one day out or install a system 5 weeks out.
If I am going to run into problems staying on schedule I will call my
customers. It only takes 3 minutes max. That is $3.50 of my time. By the
way my customers only spend $5,000-$12,000 dollars on a system and would
still be a little irratated if I did not call them. They probably would
cancel and get the competition. I spent $40,000+ with Van's, they have a
great product and reputation. But it seems that most people on both big
web sites talk both of these companies up hence the main reason for
choosing an RV and Partain. Both Van's and Partain were always nice and
polite they are just not great at keeping you informed about your "dream".
I am sure once I get the kit delivered to my shop- al!
l will be better. Just venting a little.
--------
Wayne Gillispie
Builder #40983
RV-10 Kit Ordered 8/24/09
Grayson, Kentucky
Read this topic online here:
http://forums.matronics.com/viewtopic.php?p 71743#271743
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rv10flyer
Joined: 25 Aug 2009
Posts: 364
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| Posted: Mon Nov 09, 2009 6:11 pm Post subject: Re: Venting was Re: Re: shippers |
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Thanks Pascal for being understanding. The first delay in shipping with Partain messed it up for Van's and myself. I will try not to have that problem again. I feel much better tonight. Most replys were very helpful. We need to be there for each other because our families sometimes don't understand. I hope to be able to help someone get through a bad day/experience down the road. Take care.
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
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_________________
Wayne G. |
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