 |
Matronics Email Lists
Web Forum Interface to the Matronics Email Lists
|
| View previous topic :: View next topic |
| Author |
Message |
rvbuilder(at)sausen.net
Guest
|
 Posted: Fri Mar 16, 2007 8:44 am Post subject: Van's Shipping FYI |
 |
|
Just wanted to give you guys a heads up in case anyone does things like I have.
Normally when I ordered my sub kit’s I would give them a deposit and then put a note in the comments to contact me when ready to ship for final payment. No sense in losing (or paying) the interest in the mean time right. This has been fine for the first two kit sections but this time they didn’t contact me. When I called today I was told the letter they sent months ago was the notice and they didn’t feel it necessary to contact me again so if I hadn’t called they would have eventually got around to calling me or I would have forfeited the deposit.
Interestingly I also almost had to pay the 2007 prices even though I sent the order in December. Apparently in that instance my credit card was declined for some unknown reason (my bank couldn’t find an authorization attempt) and they sent me an email which I never received. About a week into Jan I received a letter about it and immediately sent them a check (same account). Two weeks after that I got another letter saying I owed the extra few hundred because I didn’t get the deposit in before the end of the year and they felt I took too long to respond, two weeks mind you. Well after some discussions they agreed to drop the upcharge and I suggested that they give people a call when they run into a problem rather than sending an email or letter. Probably take less time than writing and sending the letter anyway. Both of these cases involved Ann and I don’t know if she is newer but I thought I had dealt with someone else in the past.
So anyone that thinks I’m bashing Van’s, keep it to yourself because I’m not. I just want everyone to know that you need to follow up with Van’s with a phone call for any kit orders that you may place and again around shipping time. Especially if you only give them the deposit.
Michael
[quote][b]
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
|
|
|
| Back to top |
|
 |
rv10builder(at)verizon.ne
Guest
|
| Posted: Fri Mar 16, 2007 9:52 am Post subject: Van's Shipping FYI |
|
|
Thanks for the feedback. I have had a somewhat same experience but would say I am happy in the end. I asked for a 2007 Brochure be sent to me. I don't need it but I was testing the system before buying the kit.
I sent an e-mail asking as well as a phone call. No call back and after sending a follow-up e-mail for status was told the brochure was sent via USPS.
I've discovered that one needs to stay on top of orders and requests but ultimately it does get resolved in a kindly manner.
Thx
Pascal
Do not archive
[quote] ---
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
|
|
|
| Back to top |
|
|
greenley(at)starband.net
Guest
|
| Posted: Fri Mar 16, 2007 10:18 am Post subject: Van's Shipping FYI |
|
|
I also had a related experiance. I am studying and getting ready to order a 10 kit, so ordered a subscription for 2006 and 2007 Rvaitor in Nov. 2006. I phoned right after placing the order to make sure that this meant I would get all the back 5 issues for 2006 and then issue 6 when it came out and so on. They assured me that was the case. However, it took 5 calls, and it wasn't till the first week of March that I received the back issues. They were always polite, but it seems that the tranlation to shipping can be a little slow. I hope this was an anomaly, as I am really looking forward to joining the rivet pounders club this Summer.
Bill Greenley
[quote]
--
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
|
|
|
| Back to top |
|
|
jjessen
Joined: 22 Apr 2006
Posts: 285
Location: OR
|
| Posted: Fri Mar 16, 2007 10:34 am Post subject: Van's Shipping FYI |
|
|
Their heart is in the right place, overall. Just make sure you help them help themselves when necessary. There are always anomalies. I now get two of every Rviator issue only because I complained I wasn't getting any, so, well, they made sure I was getting at least one, by golly!
John Jessen
do not archive
From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of William Greenley
Sent: Friday, March 16, 2007 11:18 AM
To: rv10-list(at)matronics.com
Subject: RE: Van's Shipping FYI
I also had a related experiance. I am studying and getting ready to order a 10 kit, so ordered a subscription for 2006 and 2007 Rvaitor in Nov. 2006. I phoned right after placing the order to make sure that this meant I would get all the back 5 issues for 2006 and then issue 6 when it came out and so on. They assured me that was the case. However, it took 5 calls, and it wasn't till the first week of March that I received the back issues. They were always polite, but it seems that the tranlation to shipping can be a little slow. I hope this was an anomaly, as I am really looking forward to joining the rivet pounders club this Summer.
Bill Greenley
[quote]
--
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
|
|
|
| Back to top |
|
|
rvbuilder(at)sausen.net
Guest
|
| Posted: Fri Mar 16, 2007 12:13 pm Post subject: Van's Shipping FYI |
|
|
That’s funny. When I renewed the RVaitor for 2006 in 2005 they started to send me two at a time also. I had to call and explain it was a renewal. I only got two in 2006. Needless to say I haven’t bothered renewing.
Michael
From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of John Jessen
Sent: Friday, March 16, 2007 1:34 PM
To: rv10-list(at)matronics.com
Subject: RE: Van's Shipping FYI
Their heart is in the right place, overall. Just make sure you help them help themselves when necessary. There are always anomalies. I now get two of every Rviator issue only because I complained I wasn't getting any, so, well, they made sure I was getting at least one, by golly!
John Jessen
do not archive
From: owner-rv10-list-server(at)matronics.com [mailto:owner-rv10-list-server(at)matronics.com] On Behalf Of William Greenley
Sent: Friday, March 16, 2007 11:18 AM
To: rv10-list(at)matronics.com
Subject: RE: Van's Shipping FYI
I also had a related experiance. I am studying and getting ready to order a 10 kit, so ordered a subscription for 2006 and 2007 Rvaitor in Nov. 2006. I phoned right after placing the order to make sure that this meant I would get all the back 5 issues for 2006 and then issue 6 when it came out and so on. They assured me that was the case. However, it took 5 calls, and it wasn't till the first week of March that I received the back issues. They were always polite, but it seems that the tranlation to shipping can be a little slow. I hope this was an anomaly, as I am really looking forward to joining the rivet pounders club this Summer.
Bill Greenley
[quote]
--
| | - The Matronics RV10-List Email Forum - | | | Use the List Feature Navigator to browse the many List utilities available such as the Email Subscriptions page, Archive Search & Download, 7-Day Browse, Chat, FAQ, Photoshare, and much more:
http://www.matronics.com/Navigator?RV10-List |
|
|
|
| Back to top |
|
|
|
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
You cannot attach files in this forum
You can download files in this forum
|
Powered by phpBB © 2001, 2005 phpBB Group
|
Get Email Distribution Too!
FAQ
Search
Memberlist
Usergroups
Register
Profile
Log in to check your private messages
Log in
