jaybrinkmeyer(at)yahoo.co
Guest
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 Posted: Thu Jan 04, 2007 4:02 am Post subject: is: HP listens ... was: Bad Day At Blackrock - what's wrong |
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Dear Deems,
I work for HP in the Server Division. We have a company-wide "voice of the
customer" center to help customers that have already used HP’s support services
for an existing problem and have a complaint about the way they were treated or
the outcome of the service interaction.
Definition of a complaint: When a customer expresses dissatisfaction with
his/her experience of our "business as usual" process (i.e. the standard
customer problem support process) and is actively looking for HP to both
recognize and respond to his/her concern.
I'd be happy to help you out or at least give you the feeling that someone out
there is listening to what customers have to say.
Please contact me offline at this email address and include your phone number
if you'd like my help.
Regards,
Jay
Deems Davis <deemsdavis(at)cox.net>
Subject: Bad Day At Blackrock - what's wrong with Customer service?
Just need to sound off!
After hassling/hurrying to get my gear leg fairings attached so that I
could mount my BPE IO540X. which has been sitting on my garage floor for
2 weeks. I got the hoist delivered, John Ackerman drove down from
Prescott to help with the 'Hanging' and about an hour into the process,
we both realized that VAN's sent the WRONG Lord mounts, They sent mounts
for a Continental 0-200 !!!!!!!!!!! After speaking to Van's and
correcting the error, I figured I'd salvage some of the day by
rebuilding my Wife's NEW HP Pavilion PC which didn't boot up on
Christmas Day, after spending 3 hours on the phone to India they sent a
system restore disk to reinstall the system, which arrived yesterday. I
recontacted HP support (India) per their instructions, went through
another 30 minutes of useless handshaking, only to find out they HAD
SENT THE WRONG DISK. However before they would send the correct disc,
they wanted to rerun a hard drive diagnostic, which takes 90 MINUTES to
complete!!!! I explained that I had been through this on the
previous/initial call and had successfully run this same diagnostic,
with no errors reported and that should have been captured in their log.
!(at)$!#$#!(at)I()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
Piss on it. Her PC is going back to where it was purchased and will be
replace by either a Dell or Sony, HP's lost a customer, and Van's has
lost some of it's luster.
Deems - - Just Hanging Out !\
Do Not Archive !!!!!!!!
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