indigoonlatigo(at)msn.com
Guest
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 Posted: Thu Jan 04, 2007 8:37 am Post subject: is: HP listens ... was: Bad Day At Blackrock - what's wrong |
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This is amazing. You contact the RV10 group and it is tied to HP support. I
knew corporation influence runs deep, but this brings new meaning.
I don't know if any of your listen to NPR, "This American Life" but one of
their best stories was about a woman that works for NPR trying to get a
phone bill that didn't belong to her erased from her account. It was the
most amazing story about hopefully not what Deems might find himself getting
into. Has anyone else heard this story?
Deems, it will be interesting to find out what happens to you. Good luck.
John G.
Do Not Archive
| Quote: | From: Jay Brinkmeyer <jaybrinkmeyer(at)yahoo.com>
Reply-To: rv10-list(at)matronics.com
To: RV10 <rv10-list(at)matronics.com>
Subject: is: HP listens ... was: Bad Day At Blackrock - what's
wrong with Customer service?
Date: Thu, 4 Jan 2007 04:01:30 -0800 (PST)
Dear Deems,
I work for HP in the Server Division. We have a company-wide "voice of the
customer" center to help customers that have already used HP’s support
services
for an existing problem and have a complaint about the way they were
treated or
the outcome of the service interaction.
Definition of a complaint: When a customer expresses dissatisfaction with
his/her experience of our "business as usual" process (i.e. the standard
customer problem support process) and is actively looking for HP to both
recognize and respond to his/her concern.
I'd be happy to help you out or at least give you the feeling that someone
out
there is listening to what customers have to say.
Please contact me offline at this email address and include your phone
number
if you'd like my help.
Regards,
Jay
Deems Davis <deemsdavis(at)cox.net>
Subject: Bad Day At Blackrock - what's wrong with Customer service?
Just need to sound off!
After hassling/hurrying to get my gear leg fairings attached so that
I
could mount my BPE IO540X. which has been sitting on my garage floor
for
2 weeks. I got the hoist delivered, John Ackerman drove down from
Prescott to help with the 'Hanging' and about an hour into the
process,
we both realized that VAN's sent the WRONG Lord mounts, They sent
mounts
for a Continental 0-200 !!!!!!!!!!! After speaking to Van's and
correcting the error, I figured I'd salvage some of the day by
rebuilding my Wife's NEW HP Pavilion PC which didn't boot up on
Christmas Day, after spending 3 hours on the phone to India they
sent a
system restore disk to reinstall the system, which arrived
yesterday. I
recontacted HP support (India) per their instructions, went through
another 30 minutes of useless handshaking, only to find out they HAD
SENT THE WRONG DISK. However before they would send the correct
disc,
they wanted to rerun a hard drive diagnostic, which takes 90 MINUTES
to
complete!!!! I explained that I had been through this on the
previous/initial call and had successfully run this same diagnostic,
with no errors reported and that should have been captured in their
log.
!(at)$!#$#!(at)I()(at)$%((at))(!$#(at)!#(at))(!#(at)$)(!(at)^^&*&+*&%(_^$#%!$#%
Piss on it. Her PC is going back to where it was purchased and will
be
replace by either a Dell or Sony, HP's lost a customer, and Van's
has
lost some of it's luster.
Deems - - Just Hanging Out !\
Do Not Archive !!!!!!!!
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